Job Openings in Avanti West Coast |MetroRail |United Kingdom

Creative Design Lead
Job Title :Marketing TeamLocation :London Euston
Salary :£45,000 – £50,000 Per Annum Depending on ExperienceClose Date :14-Feb-2020
Employment Type :Full or Part time :
Here in the Brand Team at Avanti West Coast, you’ll be responsible for the brand’s Visual Identity, Tone of voice and the overall management of the creative team, where you’ll oversee and influence all creative content from in-house designers, partners and agencies.You’ll be required to consistently challenge how we can pioneer innovation as standard across the Avanti West Coast brand, while championing, protecting and developing the Visual Identity as needed.It’s exciting times here as we’ve just launched our new brand and you’ll be a key leader in the continuation of the brand’s roll out across everything from photography, new trains, marketing communications and brand activation’s.As part of your application, we’ll need a portfolio to be submitted alongside your online application to be considered for this role.Please send a PDF or a link to your portfolio to before 7th February 2020.Please also upload a copy of your CV with your application.
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CDL JD54.4


CRM Executive
Job Title :Marketing TeamLocation :London Euston
Salary :£30,020 Per AnnumClose Date :18-Feb-2020
Employment Type :Full or Part time :

We are recruiting for a CRM Executive!

The CRM Exec sits within the Marketing and Commercial Team, reporting directly to the CRM Manager.

The key purpose of this role is supporting the delivery of the Avanti West Coast CRM strategy, with a primary focus on Acquisition, Nurture and Retention.

There is a key commercial focus to the job, with a need to drive incremental revenue and to exceed year-on-year benchmarks across all key metrics.

What are the essentials of the job?

  • Define and support the CRM strategy with a focus on customer retention that increases ATF and reduces churn.
  • Plan and execute an effective cross-channel Customer Acquisition strategy
  • Work with external agencies to assist the end-to-end delivery of CRM campaigns & programs: including planning, briefing, implementation and post campaign analysis.
  • Work with Data Analysts, and other external agencies, to define and understand customer segments that guide both content and contact strategies to maximise ROI.
  • Appraise creative and design work constructively to produce effective communications that adhere to the Avanti West Coast brand guidelines.
  • Monitor CRM performance metrics and identify areas to optimise future performance.
  • Build close working relationships with internal stakeholders to assess and leverage strategic and tactical revenue driving opportunities.
  • Build productive working relationships with key stakeholders within the Avanti West Coast organisation and external agencies.

Please upload a CV with your application.

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CRM JD61.1


Customer Service Assistant (Stations – Talent Bank)
Job Title :Customer Service AssistantLocation :Carlisle
Salary :VariousClose Date :20-Feb-2020
Employment Type :Full or Part time :

Ready to be part of our Stations Team at Wigan North Western or Warrington Bank Quay?

If there’s nothing you like better than learning new things and meeting new people, then you could be just who we’re looking for.

You could be the face of Avanti West Coast within our station teams at either Wigan North Western or Warrington Bank Quay.

You could be working within the booking office right at the start of our customers’ journey, or even on our platforms.

You will need to be a real ¿meeter and greeter¿ representing Avanti West Coast and be a point of advice for anyone and everyone. This is no job for a shrinking wallflower. You should be shiny-shoed neat and professional – as well as a good listener and a master of thinking on your feet.

As you can imagine, this is an important role, so we really need the right person. We don’t just want someone who can answer questions, we want a team player who can help customers on their way with a big beaming smile.

If that all sounds like you, then we definitely want to hear from you. So why not get online and fill out an application form today.

Please note if successful with your application, you will be placed in a Talent Bank.

There is no job description, as we are creating a Talent Bank for a number of different roles.

Please upload a CV with your application.